MINDWORX: Simplifying IT with Client Centric Solution Engineering

CIO Vendor With the incessant and dynamic technological evolution, it is now imperative for IT organizations worldwide to unleash & launch newer products to spearhead the growing competition. This has opened up new doors and paved the way for skilled outsourced development centres (ODCs) in Indian territory, as the country is enriched with skilled technical talent pool available at affordable price lines, that can develop and constantly upgrade those products for them. But cutting costs doesn’t necessarily mean compromising on quality, as India has a few organizations that focus on improving the product’s quality while minimizing its cost. Pune headquartered MindWorx Software Services is one such process focused organization that endeavours to surpass its clients’ expectations with IT services that leverage new age digital technologies.

Entering the Realms of Transparency & Flexibility at MindWorx
Incepted by Baba Bhapkar, MindWorx began its journey in 2011 with a dedicated team of four employees. The company has since been catering to services of the likes of Outsourced Development, Web Solutions, Mobile Applications, Product Engineering and IT consulting, procuring an esteemed clientele across industry verticals such as Banking & Finance, Healthcare, Manufacturing, E-Commerce and Telecommunications. Fast forward to five years, MindWorx at present comprises of a team of 80 plus skilled professionals in its Pune office with managing partners spread across its onshore premises in Canada, UK and U.S. The company attributes this growth to an approach of utmost transparency and flexibility. “If the clients want to interview the resources, choose the tools & technologies or manage their work, we are open to that. Alternately we can take the sole responsibility if they want us to. Flexibility is our key to nurturing successful relationships and we are not rigid at all in any of the processes,” remarks Baba Bhapkar, Founder & CEO, MindWorx. The company also enables clients with reports of their preference for different processes namely support & maintenance, QA & project management. With weekly telephone reviews, daily reports, a single point of contact, and a program management tool that allows tracking of a program on a daily basis, MindWorx ensures that clients not only have a comfortable outsourcing experience, but also have complete control over the entire process.

Proposing various models such as POG & OODC with defined processes, the company accommodates diverse product/solution companies based on their requirement and future roadmap, after understanding their business through meticulous analysis. Furthermore, MindWorx endows clients with the flexibility of scaling up or down the resources whenever required. The company has built several globally recognized tools to manage the processes, while providing diverse services akin to product modernization, re-engineering, enhancements & up gradation to a new technology among others under the ODC umbrella.
MindWorx Studios is the company’s entity with a dedicated team that facilitates its clients to modernize their UI & UX, which fits to their core application apart from providing their end users with an impeccable experience.

Implementing Managed Services Ecosystem Model:
MindWorx has assisted its clients in conserving a substantial amount of time and cost with this Outsourced Model, which allows all aspects of business demands to be easily managed without worrying about resource availability at a later time. Every client has an option to continue or change the vendor or In-Source. However, companies can meet higher level of service maturity by outsourcing to Managed Services. By enabling outsourcing, MindWorx provides enterprises more scope to focus on their core competencies than having to worry about changing the IT part of their business or resourcing issues. “The Managed Outsourced Model entails several advantages such as Reducing Overheads, Building efficient and responsive ecosystems and revenue optimization allowing businesses to better focus on core responsibilities” claims Baba. Owing to its vast capabilities, this model has been adopted by several companies including fortune 500 companies around the world.

The company enables clients with reports of their preference for different processes namely support & maintenance, QA & project management

The Road Ahead:
Having contributed to the growth of innumerable mid-sized organisations, MindWorx aspires to grow in this domain and continue enabling enterprises with client centric solutions that meet their specific requirements. The company has charted out a roadmap till 2020, which includes establishing more ODCs that would consist of 500 people, and making a fierce foray into different verticals such as healthcare, travel and education. MindWorx is also currently developing a couple of e-Learning products en route to achieving these targets.

The Brains behind the Brawn
The team of MindWorx is headed by Baba Bhapkar, a seasoned technology veteran who is currently leading product development and overall corporate strategy at the enterprise. Prior to establishing MindWorx, Baba spent time as Head- Open Source technologies with Zensar, Practice head at Spadeworx software and Engineering head at Optimum Europe. Combining 20 years of industry experience with a strong appetite for development of customer centric solutions, Baba brings this expertise to help MindWorx create the proven development methodologies, tools, and processes that form the foundation of the company’s service offerings.