Kryptos: Getting The Most Out Of Remote Infrastructure Management

CIO Vendor CR: How was Kryptos Incepted and how did it make it to where it is today?
Prasanna: Kryptos Networks is the first distributor in India to launch the software subscription business for services providers and since have been the market leader with 90 percent market share with large OEMs like Microsoft, VMware, Citrix, Veeam etc. on their subscription software business from 2006. The company was eventually acquired by Crayon Software from Norway. Till date Crayon with the acquisition of Kryptos networks continue to retain the lead on the subscription software distribution business in India. Our learnings from dealing with Service providers on subscription business led to Kryptos Technologies where we extend full remote IT Infrastructure and Cloud support to our Partners and their customers through a white labeled, 24/7, 365 days highly available model on use &pay model

CR: How do you think the Indian market has accepted Remote Infrastructure Management?
Infrastructure management and monitoring services is the optimal choice when you need to find out how your assets are performing to make informed decisions while optimizing your IT environment. Most Business decision makers have now started to realize that their strategic decisions and directions must be based on factual data, rather than just sticking a wet figure up in the wind. Technology has always continued to evolve, but the wiser organizations in India and overseas have started to take more control of their IT’s future which begins with their infrastructure management.

CR: Why is Remote IMS so crucial in India?
Cost reduction – Savings emanated out of RIMS can be in the range of 40 to 60 percent allowing organizations to focus on their core business and meeting their customer requirements.
Lack of appropriate IT talent in-house – Fitting right talent into every trending new technology is challenging. An outsourced partner can make an entire team available in various technologies at a similar price point of a single person.
Apart from these major factors, we can also consider the growing size of companies and decreasing IT budget is going to be the major driver for RIMS. Current IMS spend is expected to be around 12 percent to 20 percent of the total IT budget of the companies.

CR: What according to you are some of the major expectations set by enterprise clients and how do you meet and exceed these demands?
‘Always-on-Always-available’ having 24/7, 365 days availability, is the topmost priority when it comes to running an IMS solution for enterprises. Besides high availability, signs of a professional IMS practice are their high degree of predictability to proactively eliminate various IT infrastructure operational challenges. IMS Automation is still evolving and it already has become the need of the hour to help enterprises with reactive incidents. The demand from enterprise is proactive intelligence on their mission critical IT investments.

Kryptos adopts a proactive strategy for its clients to always remain ahead of the curve with the right amount of automation and qualified IT team. Besides managing, we also support our clients design, build and run their IT infrastructure services in an agile manner that allows for better integration with the existing processes and operations.
Our Network Operations Centre (NOC) consist of many qualified talents run in diligent shifts to cover 24/7 availability.

CR: How do you ensure high profitability, client attachments and better service levels the RIMS solutions?
RIMS from Kryptos is known in the Industry circles for the following reasons.
• Optimizes IT operational costs.
• Derisk business by proactively being prepared for IT Infrastructure challenges 24/7, 365 days.
• One stop shop for services ranging from Cloud managed services to Help Desk support.

CR: What are the major differentiating factors that set Kryptos apart with other players in this segment?
We always compete with ourselves to strive to achieve the best and continue to evolve. Most players in the market are focusing on management and monitoring in silo tasks, while Kryptos orchestrates all services harmoniously. What sets us apart from others is that we are completely technology agnostic and we look at problems holistically and consider all possible dependencies while resolving issues. We also realize that our talent is our greatest asset and through them we thrive on making IT simple. Our business model of working with services providers and not competing with them puts us in a favourable position over the others competitors.
Learning from working with service providers, post-acquisition of Kryptos networks in 2014 the team at Kryptos launched Kryptos Technologies with the view to offer infrastructure management to support service providers globally on their journey

CR team: How do you anticipate the remote infrastructure management industry to progress in the future? How has Kryptos braced themselves for this change?
Kryptos vision for the future is to support its clients build and manage their IT infrastructure both on premise and in the cloud. The shift from on-premises to cloud is revolutionary and already in motion. In few years a majority of services will be delivered from some Public, Private or Hybrid Cloud. Our part will be to implement, manage and monitor all models and all levels including the crucial security part is humongous. We are geared up as a team to meet all those demands globally.

Kryptos adopts a proactive strategy for its clients to always remain ahead of the curve with the right amount of automation and qualified IT team

With more and more enterprise clients are moving to various cloud models, outsourcing support and monitoring services demand are rising year after year. We will be positioning ourselves as preferred technology partner supporting clients to be more productive, by letting them take care of their core business while we manage their IT infrastructure and implementations.