UiPath : Harnessing the Power of RPA to Automate Routine and Repetitive Tasks

CIO Vendor Streamlined and error-free business operations, reduced costs with strengthened productivity and enhanced customer satisfaction- these are amongst the many advantages associated with the implementation of Robotic Process Automation (RPA) tools. Moreover, the ability of RPA to function in harmony with various other technologies makes it all the more advantageous. Businesses are already seeing massive success with numerous RPA pilot projects. As such, it will come to be of little surprise to learn that the robotic process automation market is set to touch an estimated USD 2,467.0 Million by 2022, growing at a CAGR of 30.14% between the period 2017 and 2022, as forecasted by MarketsandMarkets.

New York-headquartered UiPath is riding the wave of RPA with the mission to eliminate routine and repetitive tasks from the job descriptions of human employees with the combination of best-in-case solution and a robust and efficient support system. The firm has put forth an intelligent RPA platform that has been engineered with advanced capabilities to enable global enterprises design, deploy and manage a full-fledged robotic workforce.

Platform Architecture
Raghunath Subramanian, Chief Customer Success Officer at UiPath delves deeper into the UiPath platform, explaining its various components which are important differentiators of their technology. The UiPath platform comprises of UiPath Studio, UiPath Robot, and UiPath Orchestrator.

The UiPath Studio is an intuitive visual process modeling tool which facilitates drag-and-drop functionality. As a result of the predefined activities’ library built into the solution, users experience a significantly reduced learning curve. UiPath Studio also delivers an intelligent recorder that builds process automation easily.

The UiPath Robot brings in the ability to run completely unattended either in a VM on a datacenter or share the same desktop with employees while freeing them from repetitive tasks and enabling them to focus on the core business activities/more meaningful and strategic activities. Further, the robots leverage AI-enabled computer vision that ensures the highest level of accuracy in capturing data. Boasting of a true system-agnostic solution, the UiPath Robot works seamless on legacy systems, windows, cloud and web-based applications and is also compatible with SAP, Citrix, and Java apps. What’s more is UiPath Robot’s ability to read and write any kind of document. Organisations that are still skeptic about robots can rest assured for every activity that is logged providing them a larger view of the operations and control over operations, compliance, and audits. The logs are archived in ElasticSearch and Kibana data analytics system offering users customizable data visualization and reporting. The UiPath Orchestrator, a browser-based server application, is yet another component. This solution centrally manages robots and processes while ushering in an environment of human-robot collaboration and business exception handling using centralized work queues.
Successful Orchestrations
The BFSI segment has been particularly benefitted by RPA which has enabled the sector to achieve greater reliability with the virtual workforce that can deliver data-intensive, repetitive tasks both in the front office and back office with cost efficiency and accuracy. In one instance, UiPath automated the interface between the credit information web portal and the core banking system of a large German bank which resulted in the reduction of the bank’s error rate to zero. Manufacturing is another segment where UiPath brings in extensive experience. An example was the automation of the interface between the issue of goods in the production system, the ERP system and the web portal of a logistics supplier for a food processing company. UiPath’s service resulted in 80-100% process automation along with 70% cost reduction. UiPath’s services also span across the verticals of healthcare, telecommunications, and public sector organizations as well.

The firm has put forth an intelligent RPA platform that has been engineered with advanced capabilities to enable global enterprises design, deploy and manage a full-fledged robotic workforce

Approach to Client Support
Elaborating on the firm’s approach to client support, Raghunath Subramanian says “UiPath is not just a provider of RPA software for clients’ businesses. We partner with clients and transform their business functions. We take a multi-faceted approach to ensure success for our clients.” He further explains that the firm’s dedicated customer success managers enable organizations to structure and manage company wide UiPath deployments. UiPath’s team also collaborates with the client’s project team and helps them with UiPath’s deployment methodology. Their services extend to developing an appropriate change management strategy that would enable the client to optimize the solution for greater business value.

Clients are also provided with a schedule that covers releases of all new and major versions of the UiPath platform every six months - in April and October. Additionally, the dedicated customer success program at UiPath helps clients develop their very own RPA COE. Clients are thus empowered to effectively embed RPA into their organization DNA and also redistribute accumulated knowledge and resources across for future deployments.

The Move towards AI
Apart from delivering state-of-the-art solutions, UiPath also supplements its clients with a free training academy for technology enthusiasts seeking to self-learn creating process automation, free downloadable versions of UiPath Studio and Robots and access to an active UiPath community. UiPath is moving forward in the domain with the aim to embrace AI (Artificial Intelligence) and integrate multiple technologies as plug-in services to facilitate access to the full breadth of AI capabilities. In alignment with this strategy, the upcoming releases of UiPath will offer NLP, Chatbot and machine learning services on Cloud and on premises.